Refund policy
At Nexveraco, we strive to provide a smooth and satisfying shopping experience. Please read our policy carefully before making a purchase.
1. Return Eligibility
- Returns can be requested if any damage within 7 days of delivery
- To be eligible, the product must be:
- Unused and in original condition
- In original packaging
- With all tags intact
2. Return Process
To initiate a return, please contact us at:
Include the following details:
- Order Number
- Reason for return
- Clear images of the product (if applicable)
Once approved, the return will be initiated within 2 working days.
3. Refund Policy
- Refunds are processed after the returned product is received and inspected
- If approved, the refund will be issued to the original payment method
- Please allow 5–7 business days for the refund to reflect in your account
4. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (not due to our fault)
- Items without original packaging or tags
- Any item returned after the 7-day window
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear images of the issue
- We will arrange a replacement or full refund at no additional cost
6. Order Cancellation
- Orders can be cancelled within 24 hours of placing the order
- Once the order has been shipped, cancellation is not possible
7. Return Shipping
- Return shipping charges may apply unless the product is defective or incorrect
- In such cases, Nexvoraco will bear the return shipping cost
8. Contact Us
For any return or refund-related queries:
📧 Email: Support@nexveraco.in